Privacy Policy

1. Information We Collect

We collect information to provide and improve our Platform, facilitate learning, and support our client organizations. The types of information we may collect include:

• Personal Information: Name, email address, phone number, job title, company name.
• Account Information: Usernames, passwords, account preferences, subscription details.
• Usage Data: Information about how you interact with the Platform, including IP address, browser type, device information, pages visited, and time spent on the Platform.
• Course Enrollment Data: Information about the courses you enroll in, your progress, prompts entered or system responses generated.
• Payment Information: If you or your organization makes a purchase, we collect necessary payment details, processed securely through third-party payment processors. We do not store full credit card numbers.

2. How We Use Your Information

We use your information for the following purposes:

• To provide you with access to our Platform and its features.
• To personalize your experience and offer relevant content.
• To communicate with you about our Platform, updates, and promotions.
• To Report to your Organization (for B2B Clients) regarding your course enrollment, progress, and completion status.
• To process payments and manage your account.
• To analyze and improve our Platform and services.
• To comply with legal requirements and protect our rights.

3. Sharing Your Information

We may share your information with:

• Your Subscribing Organization: As described in Section 2, if your access is provided by a Subscribing Organization, we share learning progress and performance data with them according to our agreement.
• Third-party service providers: We may use third-party service providers to help us operate the Platform and provide our services. These providers may have access to your information to perform their tasks on our behalf.
• Business partners: We may share your information with business partners who offer complementary products or services.
• Legal authorities: We may disclose your information to comply with legal obligations or to protect our rights.
• Business Transfers: In connection with any merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data (data that cannot reasonably identify you) for research, marketing, analytics, or other purposes.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data necessary to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location (e.g., EEA, California), you may have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the erasure of your personal data under certain circumstances.
• Right to Restriction of Processing: You can ask us to restrict the processing of your personal data if you contest its accuracy or object to its processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes or other legitimate interests.
• Right to Withdraw Consent: If we rely on consent for processing, you can withdraw it at any time.

You can exercise these rights by contacting us at contact@wakka.ai. We will respond to your request in accordance with applicable laws. You can manage your communication preferences (e.g., opt-out of marketing emails) through your account settings or by following the unsubscribe instructions in emails.

7. Children's Privacy

Our Platform is primarily intended for professionals and individuals within organizations and is not directed at children under the age of 16 (or a higher age threshold if required by applicable law). We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child under 16 has provided us with personal information without your consent, please contact us immediately at contact@wakka.ai, and we will take steps to delete such information. Access for users under the applicable age threshold may only be permitted through specific, separate agreements with educational institutions or other authorized organizations that assume responsibility for obtaining necessary parental consent and ensuring compliance.

8. GDPR Compliance (for EEA Residents)

If you are located in the European Economic Area (EEA), the UK, or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR) or equivalent legislation. These rights are outlined in Section 6 ("Your Rights and Choices"). The legal bases for processing your data include the necessity to perform our contract with you or your Subscribing Organization, our legitimate interests (e.g., improving the Platform, security, analytics), compliance with legal obligations, and, where applicable, your consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. By continuing to access or use our Platform after any revisions become effective, you agree to the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@wakka.ai.